Privacy Policy

1. Introduction 

Beyond Limits (“we”, “our”, “us”) provides a purpose-built platform designed to facilitate staff training and deliver ongoing support to carers, parents, and educators, making therapy more accessible and consistent for patients of Beyond Limits Therapy. 
 
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our app or website. By accessing or using Beyond Limits, you consent to the practices described in this policy. 
 
For any questions regarding privacy, you can contact us at admin@beyondlimitstherapy.com.au. 

2. Information We Collect 

  • Depending on your role and usage of the platform, we may collect: 

  • Personal Information: name, email, phone number, role (clinician, carer, parent, teacher, administrator), account credentials. 

  • Professional Information: occupation, department, or qualifications (for staff and administrators). 

  • User Content: uploaded videos, training materials, care plans, notes, and other resources created within the platform. 

  • Patient or Child Information: details relevant to therapy or care, including personalised treatment content, progress tracking, and other educational data (collected only with explicit consent from a parent or guardian). 

  • Usage and Technical Information: IP address, device type, browser, operating system, analytics, crash reports, and session logs. 

  • Payment Information: where subscriptions are purchased, we process payments via secure third-party payment providers (e.g., Stripe) and may store billing details to manage accounts and invoices. 

3. How We Collect Information 

  • Directly from You: when creating accounts, registering for subscriptions, uploading content, or using the platform. 

  • Automatically: through technical data collection, analytics, and usage monitoring. 

  • From Third Parties: if you choose to integrate external services (e.g., calendars, cloud storage), we may collect relevant data with your consent. 

4. How We Use Information 

Your information is used to: 

  • Deliver and manage core platform features, including course creation, content sharing, progress tracking, notifications, and account management. 

  • Enable carers, parents, and teachers to access therapy resources and track progress effectively. 

  • Allow clinicians and administrators to manage staff training, monitor engagement, and assess learning outcomes. 

  • Support billing, subscriptions, and NDIS or other funding claims. 

  • Improve and maintain the platform, including troubleshooting, analytics, and enhancing user experience. 

  • Communicate updates, notifications, or administrative information relevant to your account. 

  • Comply with legal and regulatory requirements. 
     
    We do not sell, rent, or trade your personal information for marketing purposes. 

5. Sharing and Disclosure 

We may share your information with: 

  • Authorized Staff: clinicians, administrators, or other personnel within Beyond Limits Therapy who require access to provide training or support. 

  • Service Providers: trusted third-party providers assisting with hosting, analytics, email, video delivery, and payment processing, bound by strict privacy obligations. 

  • Legal Requirements: if required by law, regulation, or government authorities. 

    Child-related or sensitive information is only shared with authorised carers, educators, or clinicians and with appropriate consent. 

6. Data Storage and Security 

We take reasonable steps to protect your data, including encryption, access controls, and secure hosting. Access to personal or sensitive data is limited to authorised personnel. 
 
If you request deletion of your account or personal data, we will remove it within a reasonable timeframe, subject to legal retention obligations. 

7. International Transfers 

Where third-party services store or process data outside Australia, we ensure that privacy protections equivalent to Australian law are applied. 

8. Your Rights 

You have the right to: 

  • Access and correct your personal information. 

  • Request deletion of your personal information. 

  • Lodge a complaint if you believe we have breached privacy laws. 
     
    To exercise your rights, contact us at [insert contact email]. 

9. Children’s Privacy 

For users under 18 or patients of Beyond Limits Therapy: 

  • We collect child-related information only with parent or guardian consent. 

  • Access to child data is restricted to authorised carers, educators, or clinicians. 

  • We adhere to privacy regulations protecting children and sensitive health information. 

10. Changes to This Policy 

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated effective date, and where appropriate, notified to users via the app or email. 

11. Consent 

By using Beyond Limits, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your information as described in this Privacy Policy.